“You have to choose between heating and eating”

We and five Wandsworth charities (Katherine Low Settlement, Little Village, South West London Law Centre, Wandsworth Carers Centre, Wandsworth Citizens Advice, Wandsworth Foodbank), are warning today that many local people are unable to afford to heat their homes this winter, as freezing weather and high energy costs hit low income households hard.

At the same time, we’re deeply concerned that vital Fuel Support Payments, part of Wandsworth Council’s £2million Household Support Fund announced by central government last September, and announced by the Council in November 2021, has so far not been accessible to thousands of eligible low income residents.

We’ve been receiving many anxious calls and requests for help from Wandsworth residents who were told they are eligible for this vital help, but couldn’t access it. Thousands of eligible residents received a letter from Wandsworth Council at the start of January ,inviting them to claim their Fuel Support Payment by phone or online. However until 21 January, the 0800 phone number given didn’t work – and many people reported being unable to apply online, due to requirements like uploading utility bills that they don’t have (or have the digital skills to upload), as some utility companies no longer automatically provide monthly bills.

As charities together, we’re urging Wandsworth Council to urgently improve and accelerate its delivery of these desperately-needed Fuel Support Payments – including letting people know that the 0800 number is finally working, so they can try again; simplifying the online process; and speeding up actually getting the payment to residents once they have applied. 

One local mother who is eligible for a Fuel Support Payment told Wandsworth Foodbank:

‘We’re struggling and prices are rising all the time. You have to choose between heating or eating. You just have to choose between one or the other. I’m not putting the heating on and we’re trying to use this money for food. It’s cold and uncomfortable. So when you receive a letter saying that you’re eligible for a fuel voucher, you think, oh gosh, thanks! And then when you try to use it and you can’t, you think what’s the point of having this information and then you can’t access it? It’s only making your anxiety levels higher.’

Linda, an older lady being supported by Wandsworth Foodbank Advice Project, says:

I got the Fuel Support Payment letter from the council and they give you a number to call. I tried to call every day and they just didn’t pick up, it was a total nightmare. It wears you down. In the end I brought it to Sylwia [food bank adviser], as I wouldn’t have any idea how to do it online. She helped me. You have to upload something and I don’t have the capability to do that – I wouldn’t have a clue. I think there’s a lot of elderly people who wouldn’t either, and it’s a lot of money, that £60. They just need to make the whole thing much simpler.

‘With the prices for gas and electricity going up, it’s a worry. I think do I spend on food or on electric? I’m short on money for electric at the moment. When I get home I make myself a hot cup of tea, and I fill the hot water bottle that the food bank gave me, and I sit under a woolly blanket to keep warm.

With only ten weeks left to get this £2million Household Support Fund to residents before any unspent money goes back to central government on 1 April, we’re urging Wandsworth Council to ensure they do whatever it takes to get this money into the pockets of local people in most need now.

Mary-Ann Foxwell, CEO of Citizens Advice Wandsworth, says:

‘We are advising increasing numbers of clients unable to afford the basic essentials because of increasing energy costs and the removal of the £20 per week Universal Credit uplift. At the moment more than 10% of all our clients come to us needing help with the costs of food, fuel or other essentials (up 400% from pre-pandemic levels).

‘We’re pleased that Wandsworth Council has recognised the impact of rising fuel costs and allocated over £800,000 from the Household Support Fund to help residents with these costs. However, just a few weeks after the introduction of the scheme, it’s clear from the enquiries that we are getting that these Fuel Support payments have been inaccessible for significant numbers of our clients. We’d really like the Council to urgently re-think how the scheme works in order to ensure that this crucial support reaches those households who need it the most.’

Patrick Marples, CEO of South West London Law Centres, says:

‘Rising energy prices are pushing more families into extreme poverty and unless they receive urgent help with heating costs, their situation will only get worse. We are seeing clients with complex, pressing issues to do with their housing, family, employment, or immigration status but these are being eclipsed by the fact that they’re simply unable to afford to heat their homes. It is a great injustice that it is again those who are already in vulnerable situations that are most affected. The fact that Wandsworth Council has received £2million funds this winter to help, but has so far has been unable to get much of this money to those who need it most, is very frustrating. We urge them to resolve the issues as an absolute priority.’

Aaron Barbour, Director of Katherine Low Settlement, says:

‘1 in 8 local households in Wandsworth experience fuel poverty, and at KLS we’re seeing this getting worse as fuel costs escalate, inflation rises and the cost of living increases. We’re pleased there is extra funding available through the government’s Household Support Fund. However, the administration system for the Fund has simply not been working. It just needs to be easily accessible to local people. I hope these issues are fixed in the next few days, as freezing temperatures are forcing many into a desperate situation of choosing between heating or eating.’

Eglionna Treanor, CEO of Wandsworth Carers, says:

‘Local carers have been expressing their concerns about rising fuel prices and worrying about how they are going to keep the people they care for warm. This is especially concerning when people are coming out of hospital or where they aren’t able to move around to help keep themselves warm, for instance people who use wheelchairs or who have other mobility difficulties.’

 Dan Frith, Manager of Wandsworth Foodbank says:

‘Every day at the food bank we’re supporting local people referred to us in extreme hardship. We’re asking each person whether they can afford to heat their homes and the food we’re providing – and often the answer is no. Any further delay in getting this vital lifeline out to people is therefore very concerning. It would be such a shame if these government funds are not fully put to use in Wandsworth this winter, as they were provided specifically to help people with essentials like fuel costs – and now is the time that they are so desperately needed.’

Sophie Livingstone, CEO, Little Village says:

‘At Little Village, we see the additional challenges families with young children are facing, often sleeping in the same bed for warmth, and facing increased bills because they are at home all day with small babies.  It is critical that Wandsworth Council make support easily available to this most vulnerable of groups and ensure parents are able to keep their children and babies warm and safe over the coming months.’

Fuel poverty is a serious issue. Government figures reveal that 1 in 8 Wandsworth households were fuel poor in 2019, and the charities believe that this number is likely to be even higher now. Fuel poverty can severely impact people’s health and wellbeing, with a 2021 government Fuel Poverty report stating that ‘Cold homes can have negative impacts on both mental and physical health, potentially adding demand to the NHS and social care providers, and directly contributing towards excess winter deaths.’

If you want to add your voice – you can email your local Wandsworth Councillor and ask them to fix the phone line and ensure every eligible resident received their Fuel Support Payment asap. 


About Katherine Low Settlement

Katherine Low Settlement is a much-loved, busy charity that has been at the heart of the community in Battersea, south-west London, since 1924.

With a few staff and a lot of volunteers, Katherine Low Settlement runs a range of its own popular community projects including educational courses and wellbeing activities. The charity supports children, young people and their families, older people, refugees and newly arrived communities of all genders, nationalities and religions.

The Katherine Low Settlement building in Battersea High Street, opened in 1924, is used for community activities and events, usually – until the arrival of Covid-19 – by over 500 people a week. Its rooms are available for hire at affordable rates.

Katherine Low Settlement is grateful for the funding received from supporters, trusts and foundations to enable the charity to continue to reduce poverty and isolation and bring Battersea together.


Press contacts

Aaron Barbour
Katherine Low Settlement
Telephone: 020 7223 2845
Email: [email protected]
Web: www.klsettlement.org.uk

High resolution digital images available from Katherine Low Settlement press contacts.

Support our family

We are committed to building stronger communities and enabling people to challenge themselves and find ways out of isolation through our varied community projects. There are so many ways you can support our work and help us to deliver our services to even more people.

Stay in touch with our KLS newsletter

You are signing up to receive email newsletters from KLS. You can easily un-subscribe at anytime. For information about how we use your personal data and our commitment to protecting your privacy, please review our Privacy Policy.