Privacy Policy

Katherine Low Settlement (KLS) is committed to protecting your privacy and handling your personal information fairly, lawfully and transparently. 

This Privacy Notice explains what personal information we collect, why we collect it, how we use it, who we may share it with and your rights under UK data protection law. 

If you have any questions about this Privacy Notice or how we handle your personal information, please contact us: 

Katherine Low Settlement
108 Battersea High Street
London SW11 3HP 

Email: [email protected] 

What Information We Collect 

We collect personal information when you: 

• register for one of our activities or services; 

• become a member, volunteer or supporter; 

• make an enquiry; 

• hire one of our rooms; 

• make a donation; 

• subscribe to our newsletters or updates; 

• apply for a job or volunteer role; 

• visit our website; or 

• otherwise provide us with your personal information. 

We may also receive personal information from third parties where appropriate, including family members, referral agencies, schools, healthcare professionals, local authorities, funders or partner organisations where this is necessary to provide our services or where they have a lawful basis to share it with us. 

The Personal Information We Hold 

Depending on your relationship with KLS, we may collect information including: 

• your name; 

• date of birth; 

• postal address; 

• email address; 

• telephone number; 

• emergency contact details; 

• attendance and participation records; 

• payment or donation information; 

• equalities monitoring information where appropriate; 

• information relevant to the support or services we provide; 

• feedback, surveys or opinions you choose to provide; and 

• any other information necessary to deliver our charitable activities or meet our legal obligations. 

We only collect information that is relevant and necessary for the purpose for which it is processed. 

How We Use Your Information 

We use your personal information to: 

• deliver our services and activities; 

• manage room bookings and events; 

• administer volunteering and employment; 

• process donations; 

• communicate with you about our services and activities; 

• respond to enquiries; 

• monitor and improve our services; 

• meet our safeguarding responsibilities; 

• comply with legal and regulatory requirements; 

• report to funders where appropriate; and 

• further the charitable purposes of Katherine Low Settlement. 

We will only use your personal information where we have a lawful basis for doing so. 

Depending on the circumstances, this may include: 

• your consent; 

• fulfilling a contract with you; 

• complying with a legal obligation; 

• protecting your vital interests or those of another person; 

• performing a task in the public interest; or 

• our legitimate interests, provided these do not override your rights and freedoms. 

Sharing Your Information 

We only share personal information where it is necessary and lawful to do so. 

Depending on the service you receive, we may share information with organisations such as: 

• funding bodies; 

• local authorities; 

• schools and educational providers; 

• healthcare professionals; 

• safeguarding agencies; 

• regulators; 

• professional advisers; 

• payment providers; 

• IT and website service providers; and 

• organisations delivering services on our behalf. 

We will never sell your personal information. 

Marketing Communications 

Where appropriate, we may send you information about our services, events, fundraising activities and ways to support KLS. 

You can opt out of receiving marketing communications at any time by contacting [email protected] or by using the unsubscribe option included in our emails. 

Cookies 

Our website uses cookies and similar technologies to help it function effectively, improve your experience and understand how visitors use our website. 

Some cookies are essential for the website to operate. Others help us analyse website performance or improve user experience. Where required by law, we will ask for your consent before placing non-essential cookies on your device. 

You can manage your cookie preferences through your browser settings or through any cookie preferences tool available on our website. 

Keeping Your Information Secure 

We take appropriate technical and organisational measures to protect the personal information we hold against accidental loss, unauthorised access, misuse or disclosure. 

Access to personal information is restricted to staff, volunteers and trusted contractors who need it to carry out their responsibilities. 

Although we take reasonable steps to protect information transmitted over the internet, no method of transmission is completely secure. 

How Long We Keep Your Information 

We only keep personal information for as long as it is needed for the purpose for which it was collected, to comply with legal, safeguarding, funding and regulatory requirements, or in accordance with our Records Retention Schedule. 

When information is no longer required, it is securely deleted or destroyed. 

Legal Compliance and Safeguarding 

There may be occasions where we are legally required, or have a lawful basis, to share personal information. 

This may include complying with court orders, legal obligations or sharing information with the police, local authorities or other agencies where this is necessary to protect children, young people or adults at risk, prevent serious harm or meet our safeguarding responsibilities. 

Your Rights 

Under UK data protection law you have the right to: 

• be informed about how your information is used; 

• request access to the personal information we hold about you; 

• ask us to correct inaccurate or incomplete information; 

• request that we erase your personal information in certain circumstances; 

• ask us to restrict how we use your information; 

• object to certain types of processing; 

• request the transfer of your personal information where applicable; and 

• withdraw your consent where processing is based on consent. 

Some of these rights are subject to legal exemptions. 

To exercise any of your rights, please contact us using the details at the beginning of this Privacy Notice. 

Data Protection Complaints 

If you have concerns about how Katherine Low Settlement has collected, used, stored or otherwise handled your personal information, you have the right to raise a data protection complaint with us. 

You can make a complaint by writing to us at the address above or by emailing [email protected]. 

We will acknowledge your complaint and aim to provide a full response within 30 days. If we are unable to provide a full response within that timeframe because the complaint is particularly complex, we will explain the reason for the delay and keep you informed of our progress. 

If you remain dissatisfied after we have responded, you have the right to complain to the Information Commissioner’s Office (ICO). 

Further information is available from the ICO at www.ico.org.uk. 

Changes to This Privacy Notice 

We may update this Privacy Notice from time to time to reflect changes in legislation, guidance or the way we process personal information. 

The latest version will always be available on our website. Where appropriate, we will notify individuals of significant changes.